SmartCase FAQs

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FAQS

Do I need to install any software on my computer / network in order to use SmartCase?

No. SmartCase is a web-based application, not a software package; therefore, it is accessible at any time from any computer with an internet connection. There is no initial installation or installation of updates; this is all available by logging into your secure site.

Is my data secure?

Yes. The SmartCase site is compliant with HIPAA security guidelines, and business continuity is assured through full redundancy to an off-site location. SmartCase.com utilizes SSL encryption (https) which encrypts all data transferred between the user and the server. Login authentication utilizes membership controls through Microsoft ASP.NET and the latest tools to authenticate and secure the site down to specific pages. Password encryption is used and stored encrypted within database so its unreadable by anyone. There is also password lockout after excessive failed attempts. Password recovery is achieved using the Secret Question & Answer method. Further, there is Subject-level security whereby Subscribers with multiple user accounts can set access for each user to view specific subjects only. SmartCase undergoes and passes penetration testing to ensure tight security on a regular basis. SmartCase.com servers are protected by Checkpoint Firewalls and there are redundant web servers on-site. SmartCase protects data integrity by backing up the database on a nightly basis to disk and tape, which are securely stored off-site. SmartCase.com is also maintained at a Disaster Recovery site in a separate power grid region, which is a fully functioning and up to date site ready to take over should the main server location fail. There are redundant web servers off-site as well.

Can my work products be customized?

Yes. SmartCase provides you with the ability to customize your report content as well as your SmartCase client site.

Does SmartCase help me manage document images?

Yes. SmartCase allows you to incorporate images (documents, charts, photos, etc.) into your work products. These images are automatically uploaded, either by you or through the SmartCase Imaging option. Users receive a generous amount of server space to manage images.

Does SmartCase help me understand the information contained in the medical records?

Yes. There are quick links to medical references, tutorials by case type and decision support tools to assist you in navigating unfamiliar medical areas.

Do I have to be "on-line" to view my SmartCase reports?

No. Work products and images of underlying documents can be saved as PDF files and easily downloaded to your personal computer or office system.

What are the system requirements for using SmartCase?

A browser that supports 128-bit encryption such as Microsoft Internet Explorer 6.0 or higher, Adobe Reader 8.1 and internet access (a high speed connection is recommended). A PDF plug-in is required to view PDF documents within SmartCase. For Internet Explorer users, the Adobe Acrobat plug-in is installed with Adobe Reader 8.1. For Safari 3.1, the latest Acrobat Reader will install the plug-in. NOTE: The Adobe plug-in does not work in Firefox browsers. A Firefox plug-in can be obtained from www.firefox.com.

How can I be assured that the SmartCase application is secure?

SmartCase.com utilizes SSL encryption (https) which encrypts all data transferred between the user and the server. Login authentication utilizes membership controls through Microsoft ASP.NET and the latest tools to authenticate and secure the site down to specific pages. Password encryption is used and stored encrypted within the database so it's unreadable by anyone. There is also password lockout after excessive failed attempts. Password recovery is achieved using the Secret Question & Answer method. Further, there is Subject-level security whereby Subscribers with multiple user accounts can set access for each user to view specific subjects only. SmartCase undergoes and passes penetration testing to ensure tight security on a regular basis.

How are the SmartCase servers secured?

SmartCase.com servers are protected by Checkpoint Firewalls and there are redundant web servers on-site. SmartCase protects data integrity by backing up the database on a nightly basis to disk and tape, which are securely stored off-site. SmartCase.com is also maintained at a Disaster Recovery site in a separate power grid region, which is a fully functioning and up to date site ready to take over should the main server location fail. There are redundant web servers off-site as well.